Browser Setup

Blackboard Learn is functional in various Web browsers on a Windows or macOS system, including: Edge, Firefox, Safari, and Chrome. To properly configure your Web browser follow the steps below.

1. Identify your Web browser and its version:
   
   Edge
   • Open the browser.
   • Go to Settings and More (ellipsis icon) on the upper-right corner and select Settings.
   • Select About Microsoft Edge.
   
   Firefox
   • Open the browser.
   • Go to the Help menu and select About Firefox.
     (If you do not see the Help menu, press the Alt key on your keyboard to display the menu bar.)
   
   Safari
   • Open the browser.
   • Click the word Safari, on the top-left side, and select About Safari.
   
   Chrome
   • Open the browser.
   • Go to Customize and Control Google Chrome (three stacked dots icon) on the top-right corner, and select Help and then About Google Chrome.
     
     
2. Check if your Web browser and version are supported by Blackboard Learn. Refer to the Blackboard Web browser documentation.
3. Web browsers must accept cookies. JavaScript should be enabled, and the pop-up blocker disabled.
4. Consider the following information about Blackboard Learn supported Web browsers.
   • Beta versions or recently released versions of these Web browsers might not be compatible with all functionality in Blackboard Learn and users may experience some issues.
   • These Web browsers are supported by Blackboard Learn for regular computer devices (desktop/laptop). Please be aware that browsers in netbooks (such as Chromebooks) can provide access to some features in Blackboard Learn but not to all.
     
     
5. Test your browser.
   The Browser Checker (also available on the Institution Page after login) examines your computer for components that Blackboard Learn needs in order to operate effectively. Make sure it meets system requirements.
   
   
6. Clear your Web browser's cache often.
   For your Web browser to function efficiently with Blackboard, you should clear the cache often:
   
   Edge
   1. Click the Settings and More icon (ellipsis).
   2. Click History.
   3. Click the trash icon to "Clear Browsing Data."
   4. The Clear Browsing Data window appears. The default is "All Time" for Time Range and ensure all the option boxes are checked. Proceed to click Clear Now.
      
   
   Firefox
   1. Click the History menu (top bar).
      (If you do not see the History menu at the top, press the Alt key on your keyboard to display the menu bar.)
   2. Click the Clear Recent History.
   3. The Clear Recent History window appears. The default is "Last Hour" for the time range. You might want to change it to "Everything." Be sure to check all the boxes below for the type of history. Click Clear Now. (Note that in some instances you may want to close and restart the browser for the cookie data to be cleared.)
   
   Safari
   1. Click the History menu (top bar).
   2. Click on Clear History.
   3. A window appears. For Clear, select "All History."
   4. Click the Clear History button.
   
   Chrome
   1. Click the Customize and Control Google Chrome icon (three stacked dots) and select Settings.
   2. Click on Privacy and Security.
   3. Click on Clear Browsing Data.
   4. A new window appears. For Time Range, select "All Time." Ensure all the option boxes are checked. Proceed to
      click Clear Data.
   
   

   Need help? If you need assistance, contact the NSCC Blackboard Learn Helpdesk at bbhelp@northshore.edu.