FAQ
How do I log into Blackboard?
Log into MyNorthshore. Look for the Blackboard tile. Click on the icon and you will be taken to the Blackboard site. You don’t have to login again.
Who do I contact for Blackboard technical assistance?
If you are having a technical problem with Blackboard, contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu. It is available Monday through Friday 7:00 am to 5:00 pm. It is not available Saturdays, Sundays, or holidays.
I’m taking an online course for the first time. How can I prepare for it?
You may want to enroll and take Online Learning 101. This is a free NSCC online course that can teach you about the expectations of learning online and how to succeed in this environment. It will also teach you the basic Blackboard features and tools, such as posting to a discussion, submitting an assignment, and taking a quiz.
My course has an orientation. How do I find my course orientation in Blackboard?
Instructions for accessing course orientations in Blackboard
I do not see the course I registered for on Blackboard. When will I see my course link?
Instructors generally make their Blackboard course sites available on the first day of the semester. If you see the course on the first day of class labeled "Private," contact your instructor. Some face-to-face classes do not use Blackboard. If you do not see your course, and your instructor has made the course site available, contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu for assistance.
I’m trying to submit an assignment and I cannot upload a file. How can I solve this issue?
You are likely having a browser issue. Check that your browser is Blackboard compatible or switch to a different browser. You can test your browser by using the Browser Checker. Or, log into Blackboard and use the Browser Checker on the Institution Page. If you have any questions or problems making your browser compatible, contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu.
I am trying to submit an assignment for the second time, but cannot submit it. What should I do?
Please contact your instructor. It is possible that your assignment is set for only one submission. If you continue having problems, contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu for assistance.
My instructor cannot open the document I submitted. What should I do?
Most distance learning courses accept files in Word, Excel, PowerPoint, and PDF formats. If you saved your document in a different format (e.g., Pages, Keynote), it is likely your instructor cannot open such a file. You will need to resave your file to an appropriate format.
Links in my course are not working. How can I access that content?
The latest browsers block content for security measures. Make sure your browser is not blocking the content. You will notice icons (such as shields or Lego like icons) in your browser’s URL bar. Click on the icon to allow content. If it is a broken link, you may want to report it to your instructor. If you continue having problems, contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu for assistance.
While taking a quiz, it submitted automatically before I was finished. What can I do?
It is possible your instructor set a time limit for the quiz. You may contact your instructor for this issue. You can also contact the NSCC Blackboard Helpdesk at bbhelp@northshore.edu for assistance.